Drivers must meet the following minimum ages and driving experience to hire.

Cars, Light Commercial Vehicles, MPV’s, Tippers, 4x4’s

Between 25 and 75, having held a full driving licence for at least 3 years

Licence issued in the European Union (EU) or European Economic Area (EEA) countries are treated equally. For ease of reference the Countries are listed below:

EU Countries
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

 

Documentation

 

Each driver will be required to show their driving licence at the time of hire. The older paper licence version must be accompanied with a passport or debit/credit card as additional proof of identification.

 

 

Each driver will also be required to show 2 additional documents with their name and personal address. Documents must be no older than 3 months’ acceptable documents include, Bank Statement, Credit Card Statement, Current Council Tax Bill, Utility Bill, Letting agreement or Proof of Home Ownership.

Cancellations

 

If you unfortunately need to cancel your booking, please contact us as soon as possible. We do not charge for cancellations however it may take at least 5 working days to refund any money due as a result of the policies operated by credit card providers.

All Vehicles must remain in UK mainland unless permission has been granted by us in writing

Driver induced faults will not be covered and are  chargeable. These may include, but are not limited to:

Incorrect Fuel Used, Wheel change, Out of fuel, Locked out or Lost/broken key, Road Traffic Accident Recovery (Subject to fault)

 

Fines and Penalty Charge Notices

 

If you get caught speeding, illegally parking, failing to pay the London Congestion Charge or any other civil or criminal traffic offence whilst driving one or our vehicles, your details will be forwarded to the enforcing authority, plus we will charge you an administration fee of £45 plus VAT for each and every occurrence.

Fuel

 

Customers are required to return vehicles with the same amount of fuel as when they collected the hire vehicle. If a vehicle is returned with less fuel a charge will be applied, current charges  £3 per litre

 

Refunds will not be given for vehicles returned with excess fuel.

 

Congestion Charge Zone - London (CCZ)

 

The Congestion Charge is an £11.50 daily charge for driving a vehicle within the charging zone between 07:00 and 18:00, Monday to Friday.

 

 

https://tfl.gov.uk/modes/driving/congestion-charge

 

Ultra Low Emission Zone - London (ULEZ)

 

To help improve air quality in London, an Ultra Low Emission Zone (ULEZ) now operates 24 hours a day, 7 days a week, every day of the year within the same area of central London as the Congestion Charge. Our vehicles, including cars and vans,  meet the ULEZ emissions standards .

 

https://tfl.gov.uk/modes/driving/ultra-low-emission-zone

Early Returns

Refunds for early returns will only be given if we have received at least 7 days notice before the vehicle is returned. Deposits will be refunded when the vehicle is returned in the same state as it was let out , ANd no partial months will be refunded.